Refund policy

DBN – Designs By Nature

Refund Policy

Last Updated: 20 November 2025.


We want you to love your orchids and plants. If there is an issue with your order, please review our refund policy below.

Plant Variations & Growth Stages

We strive to provide clear, accurate photos and descriptions of our orchids.

However, each plant is unique, and natural variations are expected.

By purchasing, you acknowledge that:

    •    Your plant may differ from the images shown.

    •    Differences in size, leaf count, shape, or growth stage are normal.

    •    Plants grow, develop, and change over time.

Advanced Plants

If a plant remains unsold, it continues to grow.

As it matures, its price may increase to reflect its advanced growth stage.

Because every plant is unique:

    •    Minor cosmetic imperfections

    •    Natural markings

    •    Seasonal changes

    •    Normal variations in size or growth stage 

are not considered faults and do not qualify for refunds.

Change of Mind Returns

Due to the perishable and fragile nature of live plants, we do not offer change of mind refunds once the item has been shipped.  We will however, accept a change of mind refund if you contact us within 24 hours of the purchase.  

Refunds for Damaged, Incorrect, or Poor Condition Plants

We offer refunds or replacements if:

    •    The plant arrives significantly damaged

    •    You receive the wrong item

    •    The plant arrives in poor or unacceptable condition

You must contact us within 48 hours of delivery with clear photos.

We may offer:

    •    a replacement plant, if available

    •    a partial refund

    •    a full refund

    •    store credit

This is assessed case by case.

Returns Shipping

If we request the item be returned:

  • We will cover return postage for damaged, incorrect, or faulty products.
  • For all other situations (if accepted), the customer is responsible for return postage.

Proof of Purchase

Refund requests must include:

  • your full name
  • order number
  • photos (if applicable)

Australian Consumer Law

Your rights under the Australian Consumer Law (ACL) are protected.

This policy does not override your statutory rights.